We're Hiring Technical Support Engineer
Career hunters Kuwait
- Location: Hawally
- Salary: Not disclosed
- Experience: 3-5 Years
- Job Type: Full-time
- Eligibility: Local (Kuwait)
- Work Mode: On-site
Description
We are looking for a Software Applications Technical Support Engineer with strong Laserfiche.
Responsibilities:
• System Support: Provide technical support for archive and correspondence applications, ensuring high availability
and performance.
• Laserfiche Administration: Configure, maintain, and troubleshoot Laserfiche workflows, repositories, and
integrations.
• Database Management: Administer MS-SQL databases, including performance tuning, backup, and recovery.
• Server & Storage Management: Oversee server infrastructure and storage systems, ensuring reliability, scalability,
and security.
• Incident Resolution: Diagnose and resolve application, server, and database issues in collaboration with vendors
and internal teams.
• Documentation: Maintain clear technical documentation, SOPs, and escalation procedures.
• User Training: Support end-users with training, guidance, and troubleshooting assistance.
• Compliance & Security: Ensure systems adhere to organizational policies, data protection standards, and IT
governance frameworks.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in Laserfiche system administration.
• Strong knowledge of Microsoft OS environments (Windows Server, Active Directory).
• Hands-on expertise with MS-SQL (queries, stored procedures, optimization).
• Experience in server and storage administration (SAN/NAS, virtualization, backup solutions).
• Familiarity with ITIL practices and enterprise support frameworks.
• Excellent problem-solving, communication, and documentation skills.
• Ability to work independently and collaboratively across ministries and vendors.
• Experience with digital transformation projects in government or enterprise settings.
• Knowledge of workflow automation and OCR integration.
• Bilingual communication (Arabic & English) for technical and executive reporting.
Apply Now!
Send your CV: hrdkw@career-hunters.com
Responsibilities:
• System Support: Provide technical support for archive and correspondence applications, ensuring high availability
and performance.
• Laserfiche Administration: Configure, maintain, and troubleshoot Laserfiche workflows, repositories, and
integrations.
• Database Management: Administer MS-SQL databases, including performance tuning, backup, and recovery.
• Server & Storage Management: Oversee server infrastructure and storage systems, ensuring reliability, scalability,
and security.
• Incident Resolution: Diagnose and resolve application, server, and database issues in collaboration with vendors
and internal teams.
• Documentation: Maintain clear technical documentation, SOPs, and escalation procedures.
• User Training: Support end-users with training, guidance, and troubleshooting assistance.
• Compliance & Security: Ensure systems adhere to organizational policies, data protection standards, and IT
governance frameworks.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in Laserfiche system administration.
• Strong knowledge of Microsoft OS environments (Windows Server, Active Directory).
• Hands-on expertise with MS-SQL (queries, stored procedures, optimization).
• Experience in server and storage administration (SAN/NAS, virtualization, backup solutions).
• Familiarity with ITIL practices and enterprise support frameworks.
• Excellent problem-solving, communication, and documentation skills.
• Ability to work independently and collaboratively across ministries and vendors.
• Experience with digital transformation projects in government or enterprise settings.
• Knowledge of workflow automation and OCR integration.
• Bilingual communication (Arabic & English) for technical and executive reporting.
Apply Now!
Send your CV: hrdkw@career-hunters.com
Contact Information
Posted on 8 July 2026