Velvet Desert Kuwait
- Location: Kuwait City
- Salary: Not disclosed
- Experience: 2-5 Years
- Job Type: Full-time
- Eligibility: Local (Kuwait)
- Work Mode: On-site
Description
Role Title: Operations Associate
The Operations Associate is responsible for overseeing Velvet Desert’s packaging and delivery of online orders, coordination of drivers, internal stock transfers between warehouses and stores, and support of domestic and international logistics. This role ensures that all deliveries are completed accurately, on time, and in line with brand standards, while also managing documentation, mall-related approvals, and compliance with logistics partners.
2. Key Responsibilities
Supervise packaging of online orders and ensure timely dispatch (same-day for orders placed before 2 PM).
Plan routes and schedules for drivers, monitor handovers, and verify delivery confirmations.
Coordinate stock and packaging transfers between HQ warehouse, Al Rai warehouse, and retail branches.
Oversee reverse stock transfers and ensure safe and documented returns to the warehouse.
Liaise with mall management regarding contracts, renewals, and operational permits (maintenance, events, installations).
Follow up on international shipments, customs clearance documentation, and coordination with forwarders (MJF/DHL).
Support expo and event logistics, booth setups, and product movements.
Maintain accurate documentation and digital archiving of all transfers, deliveries, and compliance logs.
Submit daily/weekly performance updates and escalate issues to the Operations Manager.
3. Qualifications and Requirements
Education: Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field.
Experience: 2–5 years in operations, logistics, or supervisory roles (preferably in fashion, lifestyle, or luxury retail).
Knowledge: Familiarity with warehouse operations, shipping & customs processes, and mall management protocols.
Languages: Fluent in English; Arabic is an advantage in GCC markets.
4. Skills and Competencies
Organization & Planning: Ability to manage multiple deliveries and transfers in parallel.
Attention to Detail: Strong focus on documentation accuracy and process compliance.
Communication: Professional liaison with drivers, warehouse staff, malls, and logistics partners.
Problem-Solving: Proactive in addressing delivery delays, discrepancies, and daily operational issues.
Tech Proficiency: Familiar with Shopify, ERP systems, delivery tracking, and MS Office tools.
5. Reporting Structure
Reports to: Operations Manager / COO
Direct Reports: Drivers, Operations Coordinators
Collaboration: Works with Inventory Controller, Warehouse Teams, Mall Leasing Departments, and Logistics Partners.
6. Types of Reports
Daily Delivery & Stock Transfer Logs
Online Order Dispatch Reports
Reverse Transfer Logs and Discrepancy Reports
Shipment & Customs Clearance Reports
Mall Contract & Permit Logs
Weekly KPI Dashboard
7. Working Environment
Location: HQ and warehouses, with regular visits to retail branches and malls.
Hours: Full-time, standard working hours with flexibility during peak seasons and events.
Conditions: Fast-paced, cross-functional, and requiring frequent external stakeholder coordination.
8. Key Performance Indicators (KPI)
On-Time Delivery Rate: ≥ 95%
Stock Transfer Accuracy: ≥ 98%
Permit Approval Success Rate: ≥ 95%
Customs Clearance Timeliness: ≥ 95%
Compliance Issue Closure Rate: ≥ 90%
Driver Reporting Compliance: 100%
Interested candidates can apply to archana@velvetdesert.com please ensure to mention Operations Associate in the subject line of your application.
The Operations Associate is responsible for overseeing Velvet Desert’s packaging and delivery of online orders, coordination of drivers, internal stock transfers between warehouses and stores, and support of domestic and international logistics. This role ensures that all deliveries are completed accurately, on time, and in line with brand standards, while also managing documentation, mall-related approvals, and compliance with logistics partners.
2. Key Responsibilities
Supervise packaging of online orders and ensure timely dispatch (same-day for orders placed before 2 PM).
Plan routes and schedules for drivers, monitor handovers, and verify delivery confirmations.
Coordinate stock and packaging transfers between HQ warehouse, Al Rai warehouse, and retail branches.
Oversee reverse stock transfers and ensure safe and documented returns to the warehouse.
Liaise with mall management regarding contracts, renewals, and operational permits (maintenance, events, installations).
Follow up on international shipments, customs clearance documentation, and coordination with forwarders (MJF/DHL).
Support expo and event logistics, booth setups, and product movements.
Maintain accurate documentation and digital archiving of all transfers, deliveries, and compliance logs.
Submit daily/weekly performance updates and escalate issues to the Operations Manager.
3. Qualifications and Requirements
Education: Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field.
Experience: 2–5 years in operations, logistics, or supervisory roles (preferably in fashion, lifestyle, or luxury retail).
Knowledge: Familiarity with warehouse operations, shipping & customs processes, and mall management protocols.
Languages: Fluent in English; Arabic is an advantage in GCC markets.
4. Skills and Competencies
Organization & Planning: Ability to manage multiple deliveries and transfers in parallel.
Attention to Detail: Strong focus on documentation accuracy and process compliance.
Communication: Professional liaison with drivers, warehouse staff, malls, and logistics partners.
Problem-Solving: Proactive in addressing delivery delays, discrepancies, and daily operational issues.
Tech Proficiency: Familiar with Shopify, ERP systems, delivery tracking, and MS Office tools.
5. Reporting Structure
Reports to: Operations Manager / COO
Direct Reports: Drivers, Operations Coordinators
Collaboration: Works with Inventory Controller, Warehouse Teams, Mall Leasing Departments, and Logistics Partners.
6. Types of Reports
Daily Delivery & Stock Transfer Logs
Online Order Dispatch Reports
Reverse Transfer Logs and Discrepancy Reports
Shipment & Customs Clearance Reports
Mall Contract & Permit Logs
Weekly KPI Dashboard
7. Working Environment
Location: HQ and warehouses, with regular visits to retail branches and malls.
Hours: Full-time, standard working hours with flexibility during peak seasons and events.
Conditions: Fast-paced, cross-functional, and requiring frequent external stakeholder coordination.
8. Key Performance Indicators (KPI)
On-Time Delivery Rate: ≥ 95%
Stock Transfer Accuracy: ≥ 98%
Permit Approval Success Rate: ≥ 95%
Customs Clearance Timeliness: ≥ 95%
Compliance Issue Closure Rate: ≥ 90%
Driver Reporting Compliance: 100%
Interested candidates can apply to archana@velvetdesert.com please ensure to mention Operations Associate in the subject line of your application.
Contact Information
Posted on 11 August 2026