We're Hiring Operation Coordinator
AZ eWallet Kuwait
- Location: Kuwait City
- Salary: Not disclosed
- Experience: 3-5 Years
- Job Type: Full-time
- Eligibility: Local (Kuwait)
- Work Mode: On-site
Description
AZ eWallet is looking for an organized, proactive, and detail-oriented *Operations Coordinator* to join our Operations team and report directly to the *Head of Operations.
What You’ll Be Doing
* Coordinate day-to-day operational activities across internal teams, technology teams, vendors, and external partners.
* Monitor daily transactions, identify operational issues, and coordinate timely resolution.
* Liaise with the technology team on incidents, system enhancements, service updates, and operational requirements.
* Prepare and maintain daily, weekly, and monthly MIS reports for management.
* Support transaction reconciliation, exception handling, and operational follow-ups.
* Track service levels, vendor performance, pending actions, and operational deliverables.
* Support call centre and customer service coordination, including the resolution of financial-service-related queries and escalations.
* Assist the Head of Operations with documentation, reporting, process improvements, and key operational initiatives.
* Develop and maintain SOPs, process documents, trackers, and internal knowledge bases.
What We’re Looking For
* 3–5 years of operations experience within fintech, banking, payments, or financial services.
* Bachelor’s degree in Business, Finance, Operations, or a related field.
* Experience or knowledge of card operations, payment processing, transaction monitoring, or payment operations will be a strong advantage.
* Knowledge of reconciliation processes and exception management is preferred.
* Experience handling or coordinating a financial-services call centre will be an added advantage.
* Excellent command of English. Arabic is an advantage.
* Proficiency in at least one Asian language is mandatory.
* Strong written communication, email coordination, reporting, and stakeholder-management skills.
* Good working knowledge of Microsoft Excel, including formulas, pivot tables, and dashboards.
* Knowledge of Power BI or other analytics tools is an advantage.
* Strong attention to detail with the ability to manage multiple priorities and follow through on pending actions.
* A proactive mindset with the ability to identify issues early and take ownership of resolution.
* Must currently reside in Kuwait and hold a valid residency.
* Immediate or short-notice availability is preferred.
Why Join AZ eWallet?
* Be part of Kuwait’s growing digital payments and fintech ecosystem.
* Work closely with experienced professionals across payments, cards, technology, and financial services.
* Gain exposure to fast-moving operations and make a visible impact as the business continues to scale.
* Build your career in an environment that values ownership, accuracy, collaboration, and continuous improvement.
If you thrive on coordination, precision, problem-solving, and taking ownership, this could be the right opportunity for you.
Apply Now*
Send your CV to hr@azewallet.com
with the subject line: Operations Coordinator – [Your Name]
AZ eWallet is an equal opportunity employer. Only shortlisted candidates will be contacted.
What You’ll Be Doing
* Coordinate day-to-day operational activities across internal teams, technology teams, vendors, and external partners.
* Monitor daily transactions, identify operational issues, and coordinate timely resolution.
* Liaise with the technology team on incidents, system enhancements, service updates, and operational requirements.
* Prepare and maintain daily, weekly, and monthly MIS reports for management.
* Support transaction reconciliation, exception handling, and operational follow-ups.
* Track service levels, vendor performance, pending actions, and operational deliverables.
* Support call centre and customer service coordination, including the resolution of financial-service-related queries and escalations.
* Assist the Head of Operations with documentation, reporting, process improvements, and key operational initiatives.
* Develop and maintain SOPs, process documents, trackers, and internal knowledge bases.
What We’re Looking For
* 3–5 years of operations experience within fintech, banking, payments, or financial services.
* Bachelor’s degree in Business, Finance, Operations, or a related field.
* Experience or knowledge of card operations, payment processing, transaction monitoring, or payment operations will be a strong advantage.
* Knowledge of reconciliation processes and exception management is preferred.
* Experience handling or coordinating a financial-services call centre will be an added advantage.
* Excellent command of English. Arabic is an advantage.
* Proficiency in at least one Asian language is mandatory.
* Strong written communication, email coordination, reporting, and stakeholder-management skills.
* Good working knowledge of Microsoft Excel, including formulas, pivot tables, and dashboards.
* Knowledge of Power BI or other analytics tools is an advantage.
* Strong attention to detail with the ability to manage multiple priorities and follow through on pending actions.
* A proactive mindset with the ability to identify issues early and take ownership of resolution.
* Must currently reside in Kuwait and hold a valid residency.
* Immediate or short-notice availability is preferred.
Why Join AZ eWallet?
* Be part of Kuwait’s growing digital payments and fintech ecosystem.
* Work closely with experienced professionals across payments, cards, technology, and financial services.
* Gain exposure to fast-moving operations and make a visible impact as the business continues to scale.
* Build your career in an environment that values ownership, accuracy, collaboration, and continuous improvement.
If you thrive on coordination, precision, problem-solving, and taking ownership, this could be the right opportunity for you.
Apply Now*
Send your CV to hr@azewallet.com
with the subject line: Operations Coordinator – [Your Name]
AZ eWallet is an equal opportunity employer. Only shortlisted candidates will be contacted.
Contact Information
📞 Phone: Not Mentioned
✉️ Email: hr@azewallet.com
Posted on 6 August 2026