We're hiring Call Center Agent
Foodna United Co. (Lofat) Kuwait
- Location: Bneid Al Qar
- Salary: Not disclosed
- Experience: 2+ Years
- Job Type: Full-time
- Eligibility: Local (Kuwait)
- Work Mode: On-site
Description
We're hiring Call Center Agent
- Location : Kuwait | Foodna United Co. (Lofat)
- Local candidates are preferred
We are looking for a customer-focused, professional Call Center Agent to join our team and deliver exceptional customer service by efficiently handling inquiries, orders, and customer requests.
Key responsibilities:
• Answer incoming calls and respond to customer inquiries regarding menu items, dietary options, promotions, and special requests
• Assist customers in placing orders and ensure dietary requirements are clearly understood and communicated
• Upsell menu items, special offers, and promotions where appropriate
• Handle customer complaints and concerns professionally, ensuring timely resolution and a positive customer experience
• Process and confirm orders accurately while coordinating with restaurant and delivery teams as required
• Maintain accurate records of customer interactions, orders, and service-related issues
• Provide information on dietary restrictions, allergen details, and nutritional options
• Conduct follow-up calls for order confirmations and customer feedback
• Ensure professionalism, courtesy, and excellent service during every customer interaction
• Stay up to date with menu changes, promotions, and special offers
Requirement:
• High School Diploma or equivalent (Hospitality or Communications qualification is an advantage)
• Minimum 2 years of experience in a call center or customer service role, preferably within the food & beverage or hospitality industry
• Strong verbal communication and customer service skills
• Ability to multitask and manage high call volumes in a fast-paced environment
• Knowledge of dietary preferences and nutritional requirements is an advantage
• Proficiency in call center systems, CRM software, and Microsoft Office applications
• Strong attention to detail and problem-solving abilities
• Fluent in English and Arabic
If you or someone in your network is interested, please share your CV with us.
Send your CV To: recruitment@aralsane.com
- Location : Kuwait | Foodna United Co. (Lofat)
- Local candidates are preferred
We are looking for a customer-focused, professional Call Center Agent to join our team and deliver exceptional customer service by efficiently handling inquiries, orders, and customer requests.
Key responsibilities:
• Answer incoming calls and respond to customer inquiries regarding menu items, dietary options, promotions, and special requests
• Assist customers in placing orders and ensure dietary requirements are clearly understood and communicated
• Upsell menu items, special offers, and promotions where appropriate
• Handle customer complaints and concerns professionally, ensuring timely resolution and a positive customer experience
• Process and confirm orders accurately while coordinating with restaurant and delivery teams as required
• Maintain accurate records of customer interactions, orders, and service-related issues
• Provide information on dietary restrictions, allergen details, and nutritional options
• Conduct follow-up calls for order confirmations and customer feedback
• Ensure professionalism, courtesy, and excellent service during every customer interaction
• Stay up to date with menu changes, promotions, and special offers
Requirement:
• High School Diploma or equivalent (Hospitality or Communications qualification is an advantage)
• Minimum 2 years of experience in a call center or customer service role, preferably within the food & beverage or hospitality industry
• Strong verbal communication and customer service skills
• Ability to multitask and manage high call volumes in a fast-paced environment
• Knowledge of dietary preferences and nutritional requirements is an advantage
• Proficiency in call center systems, CRM software, and Microsoft Office applications
• Strong attention to detail and problem-solving abilities
• Fluent in English and Arabic
If you or someone in your network is interested, please share your CV with us.
Send your CV To: recruitment@aralsane.com
Contact Information
Posted on 29 July 2026