Service Center Supervisor

We are hiring a Service Center Supervisor Job In Kuwait

Job Responsibilities:

Supervise and coordinate the day-to-day operations of the service center team.
. Provide leadership, coaching, and training to staff to ensure high-quality customer service.
. Oversee IT-related phone systems and ensure efficient handling of inbound and outbound calls.
. Resolve escalated customer issues promptly and professionally, maintaining a customer-first approach.
. Monitor performance metrics (response time, resolution rate, customer satisfaction, etc.) and implement
improvements.
. Ensure compliance with company policies, procedures, and service standards.
. Collaborate with other departments (IT, Operations, Sales, etc.) to address customer needs and service gaps.
. Prepare regular reports on service center performance and recommend process enhancements.

Qualifications & Skills

. Bachelor's degree in Business Administration, IT, or related field (preferred).
. Proven experience as a Service Center Supervisor or in a similar customer service leadership role.
. Strong knowledge of IT-related phone systems, call routing, and troubleshooting.
. Excellent communication, interpersonal, and problem-solving skills.
. Ability to manage and motivate a team in a fast-paced environment.
. Strong organizational skills with attention to detail.
. Proficiency in MS Office and customer service management tools.
. Customer-focused mindset with the ability to handle difficult situations professionally.

Interested candidates can apply to :
WhatsApp:+965 94749190 (No calls)
Email: hr@chayahgroup.com