Senior Systems Management
United Business Group General Trading & Contracting Co
- Salary: Not disclosed
- Experience: 9+ Years
- Job Type: Full-time
- Eligibility: Local (Kuwait)
- Work Mode: On-site
Description
Senior Systems Management (Application Support)
We are looking for a skilled Senior Systems Management (Application Support) professional to join our team. This role provides advanced technical support, governance alignment, and subject matter expertise across telephony and application platforms. Acting as an escalation point for Analysts, you will ensure complex incidents are resolved efficiently, regulatory requirements are met, and continuous service improvement is achieved.
📌 Key Responsibilities
⚡ Maintain and support telephony infrastructure (Avaya experience mandatory)
⚡ Ensure high availability, performance, and disaster recovery readiness
⚡ Monitor servers, logs, and metrics; troubleshoot incidents and perform RCA
⚡ Apply security hardening, patching, and vulnerability remediation
⚡ Manage SSL/TLS certificates and integrations between IVR, CRM, and API Gateways
⚡ Optimize call routing, reporting, and analytics for better performance
⚡ Collaborate with IT, Network, Business, Security teams, and vendors
⚡ Develop documentation, participate in system architecture design, and act as SME during audits
⚡ Manage change deployments and drive continuous service improvement
🎓 Qualifications & Experience
Bachelor's degree in Computer Science or related field
9+ years of experience in application support or enterprise systems management
💡 Knowledge & Skills
Troubleshooting core banking, payment systems, card management, and commercial banking applications
Expertise in log analysis, SQL, and application server debugging
Familiarity with monitoring and APM tools
Knowledge of DR, high availability setups, and performance tuning
Awareness of compliance frameworks (GDPR, ISO 27001) and enterprise governance
➡ Apply Now - recruitment@ubgkw.com
We are looking for a skilled Senior Systems Management (Application Support) professional to join our team. This role provides advanced technical support, governance alignment, and subject matter expertise across telephony and application platforms. Acting as an escalation point for Analysts, you will ensure complex incidents are resolved efficiently, regulatory requirements are met, and continuous service improvement is achieved.
📌 Key Responsibilities
⚡ Maintain and support telephony infrastructure (Avaya experience mandatory)
⚡ Ensure high availability, performance, and disaster recovery readiness
⚡ Monitor servers, logs, and metrics; troubleshoot incidents and perform RCA
⚡ Apply security hardening, patching, and vulnerability remediation
⚡ Manage SSL/TLS certificates and integrations between IVR, CRM, and API Gateways
⚡ Optimize call routing, reporting, and analytics for better performance
⚡ Collaborate with IT, Network, Business, Security teams, and vendors
⚡ Develop documentation, participate in system architecture design, and act as SME during audits
⚡ Manage change deployments and drive continuous service improvement
🎓 Qualifications & Experience
Bachelor's degree in Computer Science or related field
9+ years of experience in application support or enterprise systems management
💡 Knowledge & Skills
Troubleshooting core banking, payment systems, card management, and commercial banking applications
Expertise in log analysis, SQL, and application server debugging
Familiarity with monitoring and APM tools
Knowledge of DR, high availability setups, and performance tuning
Awareness of compliance frameworks (GDPR, ISO 27001) and enterprise governance
➡ Apply Now - recruitment@ubgkw.com
Contact Information
Posted on 7 April 2026