E-Commerce Officer

Meshaal Al Shatti & Partner Company (MSSP), founded in 2006 by Engineer Meshaal Suleiman Al Shatti, is a leading lifestyle company in Kuwait. We are the sole authorized distributor of “Swarovski” crystals in Kuwait through our stores: Crystal House, Bait Hanayen, and Shadow. MSSP also excels in the F&B industry with restaurants "Zwarah" and "Keif," and owns "Sinan Farms," which ensures top quality and fresh produce for our restaurants. Our vision is to be a global lifestyle powerhouse leading the market with our distinctive brands while enhancing lives and setting industry standards.


Role Description

This is a full-time on-site E Commerce Officer - Retail role located in Kuwait City. The E Commerce Officer will be responsible for managing online sales operations, developing strategies to boost sales, analyzing market trends, optimizing the online shopping experience for customers, and providing excellent customer service. Daily tasks also include coordinating with other departments to ensure seamless operations, monitoring e-commerce metrics, and implementing marketing campaigns to enhance online presence.


Responsibilities

We’re looking for a talented E-Commerce Officer with strong web development skills to enhance our online presence and drive sales.


Key Responsibilities:
Develop, maintain, and optimize the company’s e-commerce websites and online platforms.
Manage product listings, online merchandising, pricing, and promotions.
Integrate local payment gateways (KNET, My Fatoorah, Tap Payments) and delivery solutions.
Collaborate with marketing and social media teams to increase traffic and conversion rates.
Analyze KPIs such as conversion rate, AOV, and CAC, and create actionable strategies for growth.
Ensure mobile responsiveness, SEO optimization, and secure site performance.
Troubleshoot technical issues and coordinate with cross-functional teams.
Stay updated on Kuwait’s e-commerce regulations, trends, and competitors.


Qualifications:
Analytical Skills for evaluating market trends and sales performance
Sales Operations and Sales skills
Experience with digital marketing and e-commerce platforms is a plus
Proficiency in both English and Arabic is preferred
Bachelor’s degree in Business Administration, Marketing, or a related field
Strong organizational and problem-solving abilities


Requirements:
Proven experience in e-commerce operations and web development ( Shopify or similar).
Familiarity with GCC-based e-commerce platforms and payment gateways.
2- 4 years of Experience in retail and e-commerce industry preferred.
Excellent problem-solving and communication skills.
Based in Kuwait with a transferable visa (Ahli visa accepted).
Immediate joiners strongly preferred.
Arab nationals only

What We Offer:

Competitive salary and benefits package.
Dynamic work environment within a growing food and retail group.
Opportunity to innovate and make a direct impact on our digital growth.

📧 How to Apply:

Send your CV to careers@mssandp.com
or WhatsApp +965 69900914 with the position you are applying for.
Only shortlisted candidates will be contacted.