Customer Service Representative

We’re Hiring: Customer Service Representative – MD Clinic
MD Clinic is looking for a professional, friendly, and patient-focused Customer Service Representative to join our team.

Requirements
The ideal candidate should have:
Previous experience in a healthcare/medical environment.
Excellent Arabic and English communication skills – bilingual is required.
Valid residency in Kuwait.
Ability to join immediately.
Excellent customer service and patient relationship skills.
Experience handling and resolving patient inquiries, concerns, and complaints professionally.
A pleasant, friendly, and welcoming personality.
Strong communication and interpersonal skills.
Ability to remain calm, professional, and solution-oriented in a busy healthcare environment.
Good organizational skills and attention to detail.
Ability to work effectively as part of a team.

Key Responsibilities
Welcome and assist patients in a professional and friendly manner.
Respond to patient inquiries and provide accurate information about clinic services.
Handle patient concerns and complaints and ensure appropriate follow-up.
Coordinate with doctors, nurses, reception, and other departments to resolve patient needs.
Maintain a high standard of patient experience and customer satisfaction.
Support the front desk and customer service team when required.

Interested candidates are invited to send their CV to:
careers@md-clinic.co
Please mention “Customer Service Representative” in the email subject line.
📍 Location: Kuwait
We are looking for someone who is professional, positive, approachable, and genuinely passionate about providing an excellent patient experience.