Customer Experience Agent
Sultan Center Kuwait
- Salary: Not disclosed
- Valid until: 1 February 2026
- Experience: 1-2 Years
- Job Type: Full-time
- Eligibility: Local (Kuwait)
- Work Mode: On-site
Description
We’re Hiring: Customer Experience Agent (Bilingual-Arabic & English)
We’re looking for someone who is enthusiastic, customer-oriented, and confident in handling customer inquiries, orders, and concerns in a fast-paced retail environment.
Resposibilities:
* Conduct inbound and outbound activities within the Contact Centre in accordance with the agreed instructions and procedures.
* Answer and handle all feedback received from different contact channels and ensure they are registered in the respective records.
* Handle outbound activities (campaigns, surveys, and follow-up) according to the agreed procedure and instructions.
* Completion of any assigned task given by the supervisor/Team Leader with efficient use of the Contact Centre tools in accordance with the quality standards.
* Ensure all pending feedbacks are completed and closed within the agreed service level and in accordance with the procedure manual.
* Follow the contact center phone & chat standards and scripts when conducting or receiving phone calls/chats.
* Apply the elements of building positive rapport with different types of customers over the different channels.
* Support other colleagues and supervisors to accomplish pending tasks when needed.
* Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target.
* Adherences to the monthly Contact Centre schedule and inform the supervisor about any swap in the schedule.
Required Skills & Experience:
* Excellent written and verbal communication skills both in English and Arabic.
* Strong organizational skills with ability to multitask.
* Customer-oriented, passionate, and has a good engaging personality.
* Flexible and adaptable to different work shifts.
* Patience and problem-solving skills.
✨ If you are who we are looking for, simply drop your CV at
📧 recruitmentkwt@sultan-center.com
Closing Date: 1st February 2026
We’re looking for someone who is enthusiastic, customer-oriented, and confident in handling customer inquiries, orders, and concerns in a fast-paced retail environment.
Resposibilities:
* Conduct inbound and outbound activities within the Contact Centre in accordance with the agreed instructions and procedures.
* Answer and handle all feedback received from different contact channels and ensure they are registered in the respective records.
* Handle outbound activities (campaigns, surveys, and follow-up) according to the agreed procedure and instructions.
* Completion of any assigned task given by the supervisor/Team Leader with efficient use of the Contact Centre tools in accordance with the quality standards.
* Ensure all pending feedbacks are completed and closed within the agreed service level and in accordance with the procedure manual.
* Follow the contact center phone & chat standards and scripts when conducting or receiving phone calls/chats.
* Apply the elements of building positive rapport with different types of customers over the different channels.
* Support other colleagues and supervisors to accomplish pending tasks when needed.
* Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target.
* Adherences to the monthly Contact Centre schedule and inform the supervisor about any swap in the schedule.
Required Skills & Experience:
* Excellent written and verbal communication skills both in English and Arabic.
* Strong organizational skills with ability to multitask.
* Customer-oriented, passionate, and has a good engaging personality.
* Flexible and adaptable to different work shifts.
* Patience and problem-solving skills.
✨ If you are who we are looking for, simply drop your CV at
📧 recruitmentkwt@sultan-center.com
Closing Date: 1st February 2026
Contact Information
📞 Phone: Not Mentioned
✉️ Email: recruitmentkwt@sultan-center.com
Posted on 19 January 2026