Contact Center Agent
Pharmazone Kuwait
- Salary: Not disclosed
- Experience: 1-2 Years
- Job Type: Full-time
- Eligibility: Local (Kuwait)
- Work Mode: On-site
Description
Job Title: Contact Center Agent
Duties and Responsibilities:
- Receive and handle customer orders via phone.
- Enter customer information into the system.
- Perform online payment tasks.
- Receive, handle, track, and close customer inquiries.
- Receive customer complaints and feedback via various channels, handle them, and escalate to the Customer Centric Agent.
Social Media Applications Handling:
- Instagram: Retailing, complaints, inquiries, medical consultancy, receiving orders via DM.
- WhatsApp: Retailing, complaints, inquiries, medical consultancy, receiving orders via DM, updating daily status/offers.
- Handling orders from Website, TawSeel, and Talabat.
- Insurance Handling: Receive claims, proceed with approvals, forward to pharmacists.
- Perform medical consultancy and reply to all customer inquiries.
Qualifications and Experience:
- Minimum Qualification: Bachelor's Degree in Pharmacy or any equal qualification.
- Experience: Fresh graduate is preferred.
- Languages: Arabic and English.
How to Apply:
If you meet the above requirements and are interested in joining our team, please submit your resume and any relevant supporting documents to the hiring team. Send your work to: jobs@pharmazone-kw.com
Pharmazone is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.
Duties and Responsibilities:
- Receive and handle customer orders via phone.
- Enter customer information into the system.
- Perform online payment tasks.
- Receive, handle, track, and close customer inquiries.
- Receive customer complaints and feedback via various channels, handle them, and escalate to the Customer Centric Agent.
Social Media Applications Handling:
- Instagram: Retailing, complaints, inquiries, medical consultancy, receiving orders via DM.
- WhatsApp: Retailing, complaints, inquiries, medical consultancy, receiving orders via DM, updating daily status/offers.
- Handling orders from Website, TawSeel, and Talabat.
- Insurance Handling: Receive claims, proceed with approvals, forward to pharmacists.
- Perform medical consultancy and reply to all customer inquiries.
Qualifications and Experience:
- Minimum Qualification: Bachelor's Degree in Pharmacy or any equal qualification.
- Experience: Fresh graduate is preferred.
- Languages: Arabic and English.
How to Apply:
If you meet the above requirements and are interested in joining our team, please submit your resume and any relevant supporting documents to the hiring team. Send your work to: jobs@pharmazone-kw.com
Pharmazone is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.
Contact Information
📞 Phone: Not Mentioned
✉️ Email: jobs@pharmazone-kw.com
Posted on 29 December 2025