Contact Center Agent

WE ARE HIRING! Contact Center Agent

We are seeking a dedicated and customer-focused Contact Center Agent to join our team in Kuwait. The ideal candidate will be responsible for managing inbound and outbound customer interactions, addressing inquiries, resolving concerns, and ensuring a high level of customer satisfaction. This role plays a key part in delivering excellent service, maintaining accurate records, and supporting overall customer experience objectives across all touchpoints.

Key Responsibilities:
* Handle inbound and outbound customer calls in a professional, courteous, and efficient manner.
* Respond to customer inquiries regarding products and other related concerns.
* Resolve customer issues or concerns by providing accurate information and timely solutions.
* Document all interactions with customers in the system, ensuring proper records and follow-up actions are maintained.
* Escalate complex or unresolved issues to the appropriate department or supervisor.
* Meet or exceed performance metrics including call handling time, customer satisfaction, and issue resolution.
* Stay up-to-date with product knowledge, policies, and procedures to effectively assist customers.
* Participate in training and development programs to enhance skills and performance.

Qualifications:
* Previous customer service experience, preferably in a call center environment.
* Excellent verbal and written communication skills.
* Strong problem-solving and active listening skills.
* Ability to handle multiple tasks and navigate computer systems quickly and accurately.
* Ability to work in a fast-paced environment and meet performance targets.
* Comfortable with flexible shifts and working weekends or holidays as needed.
* Fluency in Arabic and English Language.

How to Apply:

Please send your CV to careers@alrifaiarabia.com with the subject line Contact Center Agent Application.

"Immediate joiner preferred.