Digital Operations Manager
Career hunters Kuwait
- Salary: Not disclosed
- Experience: 6-12 Years
- Job Type: Full-time
- Eligibility: Local (Kuwait)
- Work Mode: On-site
Description
Digital Operations Manager
Kuwait IT/Telecommunications Full-Time
Responsibilities:
* Manage daily operations of mobile app, website, and self-care platforms
* Monitor key digital KPIs such as MAU, DAU, conversion rate, and revenue per user
* Lead root cause analysis (RCA) and ensure SLA adherence.
* Develop dashboards and performance reports using BI tools.
* Coordinate with IT, Network, Billing, and vendors for issue resolution
* Identify friction points using analytics tools and improve conversion
* Design and optimize digital customer journeys such as SIM activation, recharge,
plan migration, and complaint handling
Qualifications:
Requirement Open to all nationals
Engineering degree or MBA preferred
6-12 years of experience in telecom digital or IT operations
Experience in digital transformation initiatives
Exposure to prepaid and postpaid lifecycle management
Apply Now Send your CV: career@career-hunters.com
Kuwait IT/Telecommunications Full-Time
Responsibilities:
* Manage daily operations of mobile app, website, and self-care platforms
* Monitor key digital KPIs such as MAU, DAU, conversion rate, and revenue per user
* Lead root cause analysis (RCA) and ensure SLA adherence.
* Develop dashboards and performance reports using BI tools.
* Coordinate with IT, Network, Billing, and vendors for issue resolution
* Identify friction points using analytics tools and improve conversion
* Design and optimize digital customer journeys such as SIM activation, recharge,
plan migration, and complaint handling
Qualifications:
Requirement Open to all nationals
Engineering degree or MBA preferred
6-12 years of experience in telecom digital or IT operations
Experience in digital transformation initiatives
Exposure to prepaid and postpaid lifecycle management
Apply Now Send your CV: career@career-hunters.com
Contact Information
Posted on 16 March 2026