وكيل حجوزات

Hotel Reservation Agent – Grand Hyatt Kuwait (On-site)

Location: Mubarak Al-Kabeer, Kuwait

Job Type: Full-time, On-site

About the Company

Grand Hyatt Kuwait is a five-star hotel located within the 360 Mall complex in Mubarak Al-Kabeer. The hotel offers premium accommodations, a range of dining options, and event spaces for business and social gatherings.

Role Summary

We are looking for a Reservation Agent to join our team at Grand Hyatt Kuwait. The role is responsible for handling guest reservations and ensuring a smooth booking process in line with Hyatt’s service standards.

Key Responsibilities

Process reservations accurately and efficiently.
Respond to guest inquiries via phone, email, and booking systems.
Provide information on room types, rates, and packages.
Coordinate with other hotel departments to support guest needs.
Maintain accurate records in the reservations system.
Qualifications

Degree or diploma in Hospitality or Tourism Management (preferred).
Minimum 2 years’ experience in hotel operations or a reservations role.
Strong administrative and problem-solving skills.
Excellent interpersonal and communication abilities.
Native-level Arabic skills required; English proficiency preferred.